Nirvana Europe logo button

Privacy Policy

PRIVACY POLICY

Introduction
Here at Nirvana Europe Limited (“Nirvana Europe, Nirvana World”, or “we”, “us”) we pride ourselves on our customer service.

This includes how we handle your personal information. We try to be crystal clear about how we use your information, to give you choices about how we use it, and to ensure its security.

1. POLICY OVERVIEW

1.1 Scope of this policy
This Privacy Policy concerns all the information that we collect, use and otherwise process about you as a customer, potential customer or just enquirer (whether as a direct booker, agent booker, site visitor, enquirer to our call centre, job applicants or otherwise).  We’re happy to provide any additional information or explanation needed and/or answer any questions you may have (please refer to the “ABOUT US” section below).

1.2 Policy updates
We keep this Privacy Policy under regular review to make sure we’re being transparent about how we use your personal information. Any changes to our Privacy Policy will be reflected at /en/privacy-policy.

2. ABOUT US

2.1 Who are we?
We are Nirvana Europe Limited, a company incorporated in England and Wales under company number 03763169. You’ll find our registered address below.

2.2 Who’s the Data Controller?
For the purposes of data protection laws, we are the “data controller” of all personal information that we collect, use and/or otherwise process about you under this Privacy Policy.

2.3 How to contact us
If you have any questions about this Privacy Policy or the ways in which we handle your personal information, please contact us as follows:

FAO: The Data Protection Officer: Andrew Blackall
Address: Nirvana Europe Limited, Osprey House, Kingfisher Way, Silverlink Business Park, Wallsend, Newcastle upon Tyne, NE28 9NX.
Email: mail@nirvanaeurope.com

3. WHAT INFORMATION DO WE COLLECT ABOUT YOU?

3.1 What types of information do we collect about you?
The type of information we collect about you depends on the nature of your interactions with us. Depending on the circumstances, we collect any of the following:

​4. HOW WE COLLECT INFORMATION ABOUT YOU

5. IN WHAT CIRCUMSTANCES DO WE NEED TO COLLECT YOUR SENSITIVE INFORMATION?

In certain circumstances, we will collect information that is deemed sensitive. This is most likely to include: 

Information about your religion (for example if you specify a meal preference that indicates a particular religion such as a kosher or halal meal). We seek to limit any sensitive personal data that we collect and, unless we have other specific lawful reasons to use this information (such as in an emergency situation), we will ask for your consent to collect it.

6. HOW WE USE YOUR INFORMATION

6.1 For what purposes do we use your information? 
We’ll use your information for a variety of different purposes, some of which will depend on the services that you engage us for. This includes:

​6.2 On what grounds will we process your information? 
We will use your information for the purposes listed above, either: 

6.3 What do we mean by “legitimate interests”? 
As outlined above, in certain circumstances we may use your personal information to pursue legitimate interests of our own or those of third parties, but this is provided your interests and fundamental rights do not override those interests. By “legitimate interests” we mean our interests in conducting and managing our business activities and to ensure that we are guaranteeing the best service and experience for you and our customers. This involves:

As we outline in “YOUR RIGHTS” section below, from 25 May 2018 you will have the right to object to us using your information for our legitimate interests. However, please keep in mind that your objection to this sort of processing may affect our ability to carry out the tasks that we have set out above. 

7. WHO WE SHARE YOUR INFORMATION WITH

7.1 In connection with the purposes and on the lawful grounds described above, we share your personal information with the following third parties: 

This includes for example: marketing agencies and/or companies that run our marketing campaigns, IT developers, service providers and hosting providers, third parties that manage promotions or competitions that we may run, third party software companies that provide us with applications on a white label basis, advertising providers and networks, ground agents, site analytics providers, medical service providers and credit card screening companies; 

Where we do share your information with third parties, we will require them to maintain appropriate security to protect your information from unauthorised access or processing, unless we have no ability to do so (for example, where we are sharing information with border agencies or enforcement authorities).

8. MARKETING

8.1 When you’ll hear from us
We will keep you up to date with our latest offers, partnerships, sales, promotions, competitions that we think might be of interest / relevant to you if you have indicated that you are happy to receive marketing communications from us – that is, if you have:

8.2 Opting out of or withdrawing your consent in relation to marketing
If you no longer want to hear from us, you can opt out or unsubscribe by:

8.3 Third parties and marketing
We might rely on third parties to help us manage our marketing communications, but we won’t share your information with any third parties for their marketing purposes unless you agree to our doing so. 

9. OUR WEBSITE AND COOKIES

9.1 What we collect when you interact with our website.
As you may already know, most sites and apps collect certain information automatically in log files about the way in which you interact with them. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the site or app, number of page views, the search queries you make, and similar information.  This information will be collected by us or by a third party site analytics service provider and will be collected using cookies.

9.2 What do we mean by “cookies”?
Cookies are small amounts of information in the form of text files that we store on the device you use to access our site or our marketing communications. Cookies allow us to monitor your use of our services and improve them. For example, a temporary cookie is also used to keep track of your "session". Without that temporary cookie you will not be able to purchase event travels or other services via our site.

We also use cookies for site analytics purposes and to monitor how customers interact with and receive our marketing communications (for example if you open the marketing communication and/or click on any of our offers). We use this information to try to improve the relevance and tone of our future communications to ensure we’re serving you as best as we can.  If you don’t want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies.

For more information about how to reject cookies using your internet browser settings, please consult the “Help” section of your internet browser or visit http://www.aboutcookies.org.

Please note that if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site. 

10. YOUR RIGHTS

10.1 Overview of your rights
You have certain rights in respect of the personal information that we hold about you, including: 

Please note that we reserve the right to retain certain information for our own record-keeping (for example, to ensure that you do not receive marketing communications that you have opted-out of receiving) and to defend ourselves against any claims. We may also need to send you service-related communications relating to the services that we provide to you even when you have requested not to receive marketing communications.

10.2 Some upcoming new rights…
From 25 May 2018, you will have certain additional rights in respect of the information that we hold about you, including:

​10.3 How to exercise your rights

10.4 What we need from you to process your requests
Please be aware that we may need you to provide additional information (such as to confirm your identity and/or to confirm what information you wish to access) in order to process your request. 

11. WHERE IS YOUR INFORMATION? 

11.1 Our service providers and suppliers
We are based within the European Economic Area (EEA). However, in certain circumstances information that we collect about you will be sent to and held by us in countries outside of the EEA where we work with suppliers and service providers that are either based outside of the EEA or have servers based outside of the EEA.

Countries outside of the EEA protect information differently, and so where we do transfer your information to suppliers based outside of the EEA, we will take all steps necessary to ensure that it is adequately protected and used in accordance with this Privacy Policy, including but not limited to relying on any appropriate cross-border transfer solutions such as the European Commission's Standard Contractual Clauses or the EU-US Privacy Shield Framework.

A list of the countries outside of the EEA to which we may transfer your personal information is available here.  This area will be continually updated to reflect our event locations per event season.

11.2 Destination territories
As we outline above, in certain circumstances, we are required to share information about you with immigration or other government authorities before we can deliver you to your destination. 

12. HOW WE LOOK AFTER YOUR INFORMATION

12.1 Our security measures
We strive to constantly keep our security practices under review to make sure that we’re keeping your information as safe as possible. We use a variety of different technical and operational security measures to protect your information against unauthorised access or unlawful use. For example we: 

​12.2 How you can help ensure the security of your information 
You can also play a part in helping to keep your information safe. Here are a few useful starting points:

12.3 Links to other sites and resources
Our site contains content and links to other sites that are operated by third parties.  Please note that we do not control these third party sites or the cookies that such third parties operate and this Privacy Policy will not apply to them. Be sure to consult the Terms of Use and Privacy Policy of the relevant third party site to understand how that site collects and uses your information and to establish whether and for what purposes they use cookies. 

13. HOW LONG WE KEEP YOUR INFORMATION FOR

We keep your information for as long as is reasonably necessary to enable us to provide you with the services that you have requested from us, to comply with any legal obligations that require us to keep information, or for as long as we reasonably require for our legitimate interests, including for example for the purposes of exercising our legal rights or defending ourselves against claims. We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time that we need to keep it. For example: 

14. NOT HAPPY? 

If you have any comments, questions or concerns about the contents of this Privacy Policy or the way in which we use your information, we encourage you to contact us using the details in the “ABOUT US” section above to see if we can help resolve the issue in the first instance. 

However, if you’d still like to make a formal complaint or have concerns regarding the ways in which we use your information, you can contact the Information Commissioner’s Office (also known as the “ICO”). The ICO is an independent authority and the UK’s supervisory authority for information rights.

You can register your concerns on the ICO site by clicking here

Quick Book

Make your booking now!