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Booking Terms

Booking & Payment

A per person non-refundable deposit is required at the time the booking is made. Full payment is due 12 weeks before departure unless you are informed otherwise for individual events, i.e., Great North Run. No travel documents or tickets can be issued until full payment has been received. Nirvana Europe Ltd (NEL) reserves the right to regard any booking that has not been paid for in full by the due date as a cancellation. Under these circumstances, you will be liable for cancellation charges outlined below. For bookings taken inside the balance due date, full payment must be made immediately. We reserve the right to refuse a booking without any given reason. Where the deposit was originally made by credit/debit/switch card, the balance will be taken automatically on the Balance Due Date unless you inform us otherwise i.e. send in a cheque before the balance date. No other invoice will be raised for the balance.


Booking Amendments

If you wish to alter any details of a confirmed booking, NEL will do its best to accommodate the new requirements. All cost incurred by us meeting any amendment request together with a nominal administration charge of £15 per person, will be passed on to you. Such costs may include the full cost of replacement flights.


Cancellation by the Customer

If you, or any of your party needs to cancel, then the first named person on the booking form must advise us in writing as soon as possible. Cancellation charges as outlined below will apply.  The cancellation will only be effective from the date that the cancellation is received in our office. Insurance premiums and amendment fees are not refundable in the event of your cancellation. Cancellation charges will be payable as follows;


- More than 84 days before departure: loss of deposit paid or due;
- Less than 84 days before departure: up to 100% of the package price;
- Flight booking at any time: loss of amount paid for flight.


The actual level of charge will be dependent upon what, if any, elements of your package can be resold (even at discount) on your behalf, net of reasonable costs to mitigate your loss. You may substitute party members and/or transfer your entire booking to other people (introduced by you) without paying cancellation charges, although other amendment charges may be payable, providing that the following requirements are met: You must notify us in writing of the substitution or transfer not less than 14 days before departure, giving us full details of the replacement person(s). The replacement person(s) must comply with all conditions applicable to the arrangements, including acceptance of the booking conditions. All costs and charges incurred by us and/or imposed by any of our suppliers as a result must be paid before the transfer can be effected. Airlines, for example, can charge up to100% cancellation charges for any name changes made after the ticket has been issued.


Alteration or Cancellation by Nirvana Europe Limited (NEL)

Every effort will be made to operate the package as advertised. Regrettably, it may sometimes be necessary for NEL to make alterations to the package both before and after your booking has been confirmed and we must reserve the right in our absolute discretion to do so. However, except in the case of "force majeure” as defined below, we will endeavor not to make any significant changes (as defined in this clause) unless we are able to notify you, not later than 14 days before departure. Significant changes are deemed to be those that we make prior to your departure that involve changing your time of departure or return by more than 12 hours, reducing the length of your holiday, changing your destination resort or changing your chosen accommodation to one of a lower star rating. Any other changes will be treated as minor changes. Minor changes do not entitle you to change to another holiday or cancel without paying our normal charges. Compensation is not payable in the case of minor changes. If we make a significant change to your trip we will notify you in writing as soon as possible. You may;


- accept the revised arrangements as notified to you or;
- cancel your holiday and receive a full refund of all monies paid to us.


In these booking conditions "force majeure” means any event that we and/or the suppliers of the service(s) in question could not, even with all due care, foresee or avoid. Such circumstances may include, but are not limited to; war, or the threat of war, civil strife, riot, terrorist activity, natural or nuclear disaster, fire, industrial dispute, adverse weather conditions and all similar events outside our control. NEL will not cancel a booking unless it is compelled to do so as a result of "force majeure” as defined above. In the event of cancellation by NEL, except where circumstances amount to force majeure, a full refund of all monies paid by the customer is guaranteed. The customer shall not be entitled to any further sum by way of compensation or damages.


We reserve the right to cancel or terminate your booking and that of the rest of your party at any time;


(a) should we, or any of the providers of services to you consider your conduct, or that of any member of your party, likely to pose a danger or threat to safety, comfort or enjoyment of others or be likely to do so;
(b) if you failed to disclose any material fact to us;
(c) if you breach any of these booking conditions.


No refunds or compensation will be given in these circumstances. Should we cancel in circumstances other than those detailed above we will offer a full refund unless cancellation was due to unexpected events beyond our control. We strongly recommend that you insure against this possibility. Event cancellation or threat of cancellation or change of event date will not entitle you to a refund from NEL. NEL cannot be held responsible for any monetary loss, inconvenience or any other circumstances.



Flight times and airlines will be shown on your tickets, you are advised to check them carefully upon receipt. We will endeavor to advise you as soon as possible of any changes in times, airlines or airports. NEL regrets that it cannot accept liability for delays and cancellations to your flights whether caused by adverse weather conditions, the action of air traffic controllers, airport authorities or governments, changes of flight times by the airline, mechanical breakdown, industrial action or any other reason.

Where a return airport transfer is being carried out by Nirvana Europe, planning of transfers and journey times will be carried out using all reasonable knowledge of distances and road conditions.

Nirvana Europe, however,will accept no financial responsibility for flights missed as a consequence of actions, conditions or circumstances, including weather or road accidents and their consequences, which could not reasonably be foreseen.



For all bookings we strongly advise that you take out adequate insurance cover. You are not obliged to take out the specially arranged NEL insurance cover if you do not wish to do so. However, if you opt for an alternative policy it is your responsibility to ensure that the insurance you take is adequate for particular needs in all respects.It is your responsibility to look after and care for your possessions, valuables and money for the duration of your booking. You should not leave these items unattended in your accommodation. We strongly recommend that you insure your belongings. We do not accept liability for loss or damage to your possessions unless due to our negligence.



Our liability to you is excluded where permitted by statute. We only accept liability for death or injury or illness where caused by the negligent acts and / or omissions of our employees, agents, suppliers and subcontractors whilst acting in the course or scope of their employment with us. In all cases except personal injury or death, our liability to you is limited to a maximum of the cost of the relevant person's booking.



In the event that you encounter a problem during your holiday it is essential that you advise our local representative and the supplier of the deficient services immediately so that every effort can be made to rectify the problem on the spot. If the matter is not resolved to your satisfaction you must notify us in writing within 28 days of the end of your booked arrangements. For claims which do not involve personal injury, illness or death, we regret that we cannot accept liability in respect of claims received after 28 days and/or which have not been reported to our representative and the supplier of the appropriate service at the time the problem occurred.



Your contract is governed by English law and all disputes are subject to the exclusive jurisdiction of the Courts of England and Wales.


Financial Protection

Nirvana Europe Ltd, ATOL number  6985
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.


We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases,where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 


If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Code of Conduct

The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more. It has long been a Code of Conduct requirement that ABTA Members advise their clients of the availability of this travel advice. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, click here.


Nirvana Europe Ltd, ABTA Number Y1059

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday.If you buy other travel arrangements such as accommodation only this protection doesn't apply.  For further information please click the following link:



You must comply with all notices and communications provided before and during your booking.Final package details and tickets will be provided to you approximately 14-21 days before the date of travel. Children under 18 and those unable to look after themselves should be supervised by an adult member of your party at all times. You must not commit or attempt to commit any illegal act. You must use your accommodation and other facilities with care and on departure leave it in a clean and tidy condition. We reserve the right to invoice you for any costs incurred in you not complying with these requirements. We reserve the right to recover from you the costs of;


(a) any damage caused by you to accommodation or other property made available to you;
(b) any compensation we may pay to others, where caused by you or any member of your party;
(c) resolving any acts or omissions of you or any member of your party or as a result of a breach of any of these Booking Conditions.

All information provided is up to date at the time given, however you may find that facilities are not available if being maintained or upgraded during your stay. Should any of these booking conditions be officially declared void or unenforceable, the remainder of our arrangements shall remain where possible in full force and effect.


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