"Providing specialist travel and accommodation packages for competitors and spectators to sporting events all over the world"
Booking & Payment
A per person non-refundable deposit is required at the time the booking is made. Full payment is due 12 weeks before departure unless you are informed otherwise for individual events, i.e., Great North Run. No travel documents or tickets can be issued until full payment has been received. Nirvana Europe Ltd (NEL) reserves the right to regard any booking that has not been paid for in full by the due date as a cancellation. Under these circumstances, you will be liable for cancellation charges outlined below. For bookings taken inside the balance due date, full payment must be made immediately. We reserve the right to refuse a booking without any given reason. 3% will be added to bookings made by credit card to cover credit card company charges. Debit/Switch payments incur a £1 surcharge. Where the deposit was originally made by credit/debit/switch card, the balance will be taken automatically on the Balance Due Date unless you inform us otherwise i.e. send in a cheque before the balance date. No other invoice will be raised for the balance.
If you wish to alter any details of a confirmed booking, NEL will do its best to accommodate the new requirements.
All cost incurred by us meeting any amendment request together with a nominal administration charge of £15 PER person, will be passed on to you. Such costs may include the full cost of replacement flights.
Cancellation by the Customer
If you, or any of your party needs to cancel, then the first named person on the booking form must advise us in writing as soon as possible. Cancellation charges as outlined below will apply. The cancellation will only be effective from the date that the cancellation is received in our office. Insurance premiums and amendment fees are not refundable in the event of your cancellation. Cancellation charges will be payable as follows:
- More than 84 days before departure: loss of deposit paid or due.
- Less than 84 days before departure: up to 100% of the package price.
- Flight booking at any time: loss of amount paid for flight.
The actual level of charge will be dependent upon what, if any, elements of your package can be resold (even at discount) on your behalf, net of reasonable costs to mitigate your loss. You may substitute party members and/or transfer your entire booking to other people (introduced by you) without paying cancellation charges, although other amendment charges may be payable, providing that the following requirements are met: You must notify us in writing of the substitution or transfer not less than 14 days before departure, giving us full details of the replacement person(s). The replacement person(s) must comply with all conditions applicable to the arrangements,including acceptance of the booking conditions. All costs and charges incurred by us and/or imposed by any of our suppliers as a result must be paid before the transfer can be effected. Airlines, for example, can charge up to100% cancellation charges for any name changes made after the ticket has been issued.
Alteration or Cancellation by Nirvana Europe Limited (NEL)
Every effort will be made to operate the package as advertised. Regrettably, it may sometimes be necessary for NEL to make alterations to the package both before and after your booking has been confirmed and we must reserve the right in our absolute discretion to do so. However, except in the case of "force majeure” as defined below, we will endeavor not to make any significant changes (as defined in this clause) unless we are able to notify you, not later than 14 days before departure. Significant changes are deemed to be those that we make prior to your departure that involve changing your time of departure or return by more than 12 hours, reducing the length of your holiday, changing your destination resort or changing your chosen accommodation to one of a lower star rating. Any other changes will be treated as minor changes. Minor changes do not entitle you to change to another holiday or cancel without paying our normal charges. Compensation is not payable in the case of minor changes. If we make a significant change to your trip we will notify you in writing as soon as possible. You may;
- accept the revised arrangements as notified to you or
- cancel your holiday and receive a full refund of all monies paid to us.
In these booking conditions "force majeure” means any event that we and/or the suppliers of the service(s) in question could not, even with all due care, foresee or avoid. Such circumstances may include, but are not limited to; war, or the threat of war, civil strife, riot, terrorist activity, natural or nuclear disaster, fire, industrial dispute, adverse weather conditions and all similar events outside our control. NEL will not cancel a booking unless it is compelled to do so as a result of "force majeure” as defined above. In the event of cancellation by NEL, except where circumstances amount to force majeure, a full refund of all monies paid by the customer is guaranteed. The customer shall not be entitled to any further sum by way of compensation or damages.
We reserve the right to cancel or terminate your booking and that of the rest of your party at any time:
(a) should we, or any of the providers of services to you consider your conduct, or that of any member of your party, likely to pose a danger or threat to safety, comfort or enjoyment of others or be likely to do so;
(b) if you failed to disclose any material fact to us;
(c) if you breach any of these booking conditions
No refunds or compensation will be given in these circumstances. Should we cancel in circumstances other than those detailed above we will offer a full refund unless cancellation was due to unexpected events beyond our control. We strongly recommend that you insure against this possibility. Event cancellation or threat of cancellation or change of event date will not entitle you to a refund from NEL. NEL cannot be held responsible for any monetary loss, inconvenience or any other circumstances.
Our liability to you is excluded where permitted by statute. We only accept liability for death or injury or illness where caused by the negligent acts and / or omissions of our employees, agents, suppliers and subcontractors whilst acting in the course or scope of their employment with us. In all cases except personal injury or death, our liability to you is limited to a maximum of the cost of the relevant person's booking.
In the event that you encounter a problem during your holiday it is essential that you advise our local representative and the supplier of the deficient services immediately so that every effort can be made to rectify the problem on the spot. If the matter is not resolved to your satisfaction you must notify us in writing within 28 days of the end of your booked arrangements. For claims which do not involve personal injury, illness or death, we regret that we cannot accept liability in respect of claims received after 28 days and/or which have not been reported to our representative and the supplier of the appropriate service at the time the problem occurred.
Your contract is governed by English law and all disputes are subject to the exclusive jurisdiction of the Courts of England and Wales
When you buy an ATOL protected air holiday package or flight from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's License number 6985. In the unlikely event of our insolvency, the Civil Aviation Authority will ensure that you are not stranded abroad and will refund any money you have paid to us for an advance booking.. ATOL protection does not apply to any other bookings made through us.
(a) any damage caused by you to accommodation or other property made available to you;
(b) any compensation we may pay to others, where caused by you or any member of your party;
(c) resolving any acts or omissions of you or any member of your party or as a result of a breach of any of these Booking Conditions.
All information provided is up to date at the time given, however you may find that facilities are not available if being maintained or upgraded during your stay. Should any of these booking conditions be officially declared void or unenforceable, the remainder of our arrangements shall remain where possible in full force and effect.
To Download the Booking Terms and Conditions please click HERE